Refund and Return Policy

At Loop & Luxe, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a straightforward return and refund process. Please read the following policy carefully to understand your rights and responsibilities.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be returned within 30 days of the original purchase date.
  • The item must be unused, unworn, and in the same condition that you received it.
  • The item must be returned in its original packaging, including all tags, labels, and accessories.
  • Personalized or custom-made items are not eligible for return unless they are defective or damaged upon arrival.

2. Initiating a Return

To initiate a return, please follow these steps:

  1. Contact our customer support team at [Your Email Address] to request a Return Merchandise Authorization (RMA) number. Please provide your order number and a brief explanation of the reason for the return.
  2. Once you receive the RMA number, securely package the item in its original packaging, including all accessories and documentation.
  3. Clearly write the RMA number on the outside of the package.
  4. Ship the package to the return address provided by our customer support team.

3. Return Shipping

Customers are responsible for paying the return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item. Loop & Luxe is not responsible for any items lost or damaged during the return shipping process.

4. Inspection and Processing

Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria outlined in Section 1. If the return is approved, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase.

5. Refunds

Refunds will be issued for the purchase price of the item, excluding any original shipping costs. Please note that it may take some time for your bank or credit card company to process and post the refund to your account.

6. Exchanges

If you would like to exchange an item for a different size, color, or style, please contact our customer support team at [Your Email Address] to arrange the exchange. Exchanges are subject to product availability. If the desired item is not available, we will issue a refund as described in Section 5.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team at [Your Email Address] within 7 days of receiving the order. We will arrange for a replacement or issue a full refund, including any shipping costs.

8. Non-Returnable Items

The following items are non-returnable:

  • Gift cards
  • Personalized or custom-made items (unless defective or damaged)
  • Items marked as final sale

9. Contact Us

If you have any questions or concerns about our Refund and Return Policy, please contact our customer support team at [Your Email Address].